For remote maintenance via SIGMATEK, functioning internet access to the customer's computer, as well as an on-site telephone is required. The Teamviewer product is one of the market leaders in this area and stands for the highest quality. This software, according to the manufacturer specifications, meets the current security standards required for remote maintenance.

TeamViewer QuickSupport was designed to be a readily accessible solution to users in need of support, and to that extent, it does well to provide such.Remote maintenance by SIGMATEK GmbH & Co KG (hereafter SIGMATEK) is performed by using the remote maintenance software 'Teamviewer'. In addition, users can also configure their proxy settings under the General menu: if you're not sure what to do here, it's best to leave it on Auto mode. These mainly have to do with the audio and video quality for the host-guest meeting, such as being able to automatically turn on one's camera and microphone upon entering a meeting. Some settings to heedĪ few settings can be modified per the end user's preferences.

The most important information is displayed right away: your ID and Password, which you'll have to share with the guest to make the remote connection possible. Regardless, the program's interface is one that is easy to navigate. With that in mind, the program can likewise be stored on a USB drive, and booted right from there for future use. Simply boot up the executable, and the program will automatically start, without requiring any prior action. Installation-freeĪs this is portable software we're talking about, no installation is required. Easy to set up and use, this is a portable piece of software that makes it easy for both the host and the guest to establish a connection. The program has evolved over time to be even easier to use for the more uninitiated users, and TeamViewer QuickSupport is a step in that direction. The host sets up the tool, and provides the IDs for the guest to log in, granting said guest access to their computer. TeamViewer is a tool that is pretty closely synonymous with tech support, and though it also happens to be the software of choice for some devious scamming acts, the tool is generally well-regarded whenever the topic of remote access is brought up.

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